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This policy explains how cancellations, renewals, refunds, account closure, domain charges, and service credits are handled for HostMeerkat hosting customers in the United Kingdom.
HostMeerkat aims to make cancellation and refund handling clear and fair. This policy applies to hosting plans, reseller services, VPS or server services, add-ons, migrations, and related services unless a product page or written agreement states different terms.
Refund eligibility depends on the service type, billing cycle, time since purchase, provisioning status, usage, third-party costs, and whether the account has breached our terms.
Cancellation requests must be submitted through the HostMeerkat client area or another verified support channel. For security, we may require the request to come from the account owner or an authorised contact.
Cancelling a service does not automatically cancel unpaid invoices, domains, separate add-ons, or other active services unless they are included in the cancellation request.
Hosting services renew according to the billing cycle selected at order. To avoid renewal, cancellation should be submitted before the renewal date and before the next invoice is paid or automatically collected.
Once a renewal has been processed, refund eligibility will be assessed under this policy and any applicable product-specific terms.
Eligible shared hosting or reseller hosting services may qualify for a refund within the stated money-back period shown at purchase or in the client area. If no specific period is shown, refund requests are reviewed on a reasonable, case-by-case basis.
Refunds are normally issued back to the original payment method where possible. Processing times may vary depending on the payment provider.
Some charges are non-refundable once ordered, provisioned, registered, renewed, transferred, configured, or delivered. These may include domain names, SSL certificates, control panel licences, IP addresses, setup fees, migration work, custom administration, software licences, third-party services, and completed professional services.
Promotional credits, coupons, account credits, goodwill credits, or free months have no cash value unless we confirm otherwise in writing.
Domain registrations, transfers, and renewals are generally non-refundable because registry charges are incurred immediately and domains are provisioned for a fixed term. You remain responsible for checking spelling, extension, registrant details, and renewal settings before confirming an order.
Cancelling hosting does not automatically cancel a domain name. Domains must be managed separately and may remain active until expiry unless cancelled, transferred, or renewed according to registry rules.
Plan upgrades, downgrades, or add-ons may be billed immediately or prorated depending on the billing system and service type. Refunds or credits for changes are assessed according to service usage, plan terms, and whether the change has already been provisioned.
If a downgrade requires migration or configuration work, additional charges may apply.
Refunds are not normally provided for accounts suspended or terminated due to spam, phishing, malware, fraud, illegal activity, chargeback abuse, non-payment, excessive resource use, or breach of our Terms and Conditions, Anti-Spam Policy, Reseller Agreement, or Acceptable Use requirements.
We may retain amounts needed to cover unpaid invoices, third-party charges, investigation costs, administrative costs, or damage caused by abuse where permitted by law.
Before cancelling, you should download website files, databases, email, DNS records, invoices, and any other data you need. After cancellation, expiry, suspension, or termination, data may be deleted and may not be recoverable.
Any backup restore after cancellation may depend on availability and may incur an administration fee.
If you open a chargeback or payment dispute without contacting us first, related services may be suspended while the matter is investigated. Chargebacks can trigger payment-provider fees and account restrictions.
If you believe a charge is incorrect, contact billing support with the invoice number, payment reference, and explanation so we can review it.
Nothing in this policy limits rights you may have under applicable UK consumer law. Some rights may depend on whether you are acting as a consumer or business customer, the type of service purchased, when performance began, and whether you requested immediate provision of a digital or hosting service.
This page is a service policy and not legal advice. If a legal rule gives you stronger rights than this policy, the legal rule will apply.
For cancellations, refund requests, invoice questions, or payment issues, contact our billing team through the client area or email us with your account details and invoice number.
Our team can help with upgrades, migrations, performance issues, billing questions, or service changes before you close your account.
